Privacy Policy

Information We Collect

Depending on how you interact with Ever After Escapes, we may collect the following categories of information.

Contact and identification information

• Name, mailing address, email address and telephone number.
• Other information you voluntarily provide to identify yourself or members of your travel party.

Travel-planning information

• Destination interests, desired travel dates, preferred airports, lodging preferences, cruise interests, room preferences and travel style.
• Number and ages of travelers, accessibility needs and other trip-planning information you choose to provide.
• Loyalty-program information or traveler preferences when you voluntarily provide them for trip planning or booking.

Booking and transaction information

• Travel quotes, itinerary details, reservations, booking references and supplier information.
• Payment-related transaction information. Payment-card information may be collected and processed by payment processors, travel suppliers or booking platforms. Ever After Escapes does not necessarily receive or store complete payment-card credentials.

Communications

• Emails, SMS/text messages, web-form submissions and chat communications.
• Information provided during telephone calls, including interactions with automated or AI-assisted systems.
• Call metadata, such as call date, time, duration and originating telephone number.
• Where disclosed and permitted by applicable law, telephone calls or AI-assisted conversations may be recorded, transcribed, summarized or analyzed for service, quality assurance, training, documentation, fraud prevention or compliance.

Website and device information

• Internet Protocol address, browser type, device type, operating system and referring website.
• Pages viewed, links selected and interactions with our website.
• Cookie, analytics and similar technology information.

How We Use Information

We may use information collected through Ever After Escapes for purposes including:

• Responding to travel inquiries and requested callbacks.
• Creating travel proposals and itinerary recommendations.
• Researching destinations, accommodations, cruises, transportation, activities and other travel services.
• Processing or facilitating reservations and travel bookings.
• Communicating about an inquiry, reservation, trip, payment, itinerary change, service issue or other customer-service matter.
• Sending marketing or promotional communications when you have provided the consent required by applicable law.
• Operating and improving our website, communication systems, automated tools and customer-service processes.
• Detecting fraud, misuse, cybersecurity threats and unauthorized activity.
• Maintaining business, transaction, consent and compliance records.
• Complying with legal obligations, valid governmental requests and applicable industry requirements.

When We Share Information

Ever After Escapes may disclose information when reasonably necessary to provide requested services or operate our business. Recipients may include:

• Hotels, resorts, cruise lines, tour operators, transportation providers and other travel suppliers.
• Travel-booking and reservation platforms.
• Payment processors and transaction-service providers.
• Customer relationship management, email, telephone, messaging, website, analytics, hosting, cybersecurity and information-technology service providers.
• Professional advisers such as attorneys, accountants, auditors and compliance professionals.
• Government authorities or other parties when disclosure is required by law, legal process or reasonably necessary to protect rights, safety, property or security.

We may use service providers that process telephone-number or messaging information solely to provide communications, hosting, CRM, messaging-delivery, compliance or related services on our behalf. Those service providers are not authorized to use mobile opt-in data for their own independent marketing or promotional purposes.

SMS / Text Messaging Privacy

Depending on the consent you provide, text messages may include customer-care communications, requested travel information, trip-planning updates, reservation-related information, reminders, follow-up communications, promotions, special offers or other travel-related communications.

Opting out of marketing messages does not necessarily prevent us from contacting you through another method for non-marketing purposes when reasonably necessary to respond to your request, service a transaction, provide information you specifically requested or satisfy a legal obligation.

Mobile opt-in data and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Telephone Calls, Callbacks and AI-Assisted Communications

Inbound AI receptionist

Calls placed to Ever After Escapes may be answered or assisted by an automated or artificial-intelligence receptionist or virtual assistant. The system may help identify the reason for your call, collect information you voluntarily provide, answer routine questions, assist with routing, request follow-up, schedule an appointment or help connect you with an appropriate Ever After Escapes representative.

When an automated or AI-assisted receptionist is used, the interaction may be processed by technology service providers acting on our behalf. Where required by applicable law or our operational practices, we may provide additional disclosure at the beginning of the call regarding automation, recording or transcription.

Requested outbound callbacks

When you request that Ever After Escapes call you, submit a callback request, ask for travel follow-up, or otherwise provide consent for telephone contact, we may use employees, contractors, automated calling technology or AI-assisted systems to help return or facilitate the requested call, to the extent permitted by applicable law and the consent you have provided.

A requested service callback may relate to a travel inquiry, proposal, reservation, itinerary, trip-support matter, appointment or other interaction you initiated.

Artificial or prerecorded voice communications

If Ever After Escapes uses an artificial, prerecorded or AI-generated voice to initiate an outbound telephone call, we will do so only as permitted by applicable law and based on the level of consent required for the purpose of that communication.

Marketing or telemarketing calls using artificial, prerecorded or AI-generated voices may require a different or higher level of consent than a service callback you specifically requested. Ever After Escapes does not treat this Privacy Policy by itself as a substitute for any legally required telephone-marketing consent.

You may revoke consent for future communications using the opt-out method provided in the applicable communication or by contacting Ever After Escapes using the information below.

Cookies and Analytics

Ever After Escapes may use cookies, pixels, analytics tools and similar technologies to operate our website, remember preferences, understand site usage, improve website performance, measure marketing effectiveness and protect our services.

Your browser may allow you to block or delete cookies. Certain website functions may not operate as intended if cookies are disabled.

Third-Party Websites and Travel Suppliers

Our website, travel proposals or communications may contain links to websites or services operated by airlines, cruise lines, resorts, payment processors, booking platforms, tour operators or other third parties.

Those third parties maintain their own privacy practices. This Privacy Policy does not control information collected directly by a third party through its own website, application, reservation system or payment platform. We encourage you to review the privacy policies of those providers when submitting information directly to them.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including servicing travel requests and reservations, maintaining transaction and consent records, resolving disputes, preventing fraud, maintaining business records and complying with legal, tax, contractual or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Information Security

We use administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

No website, communications platform, reservation system or electronic-storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or maintained by us.

Children's Privacy

Ever After Escapes is not directed to children under 13 and does not knowingly solicit personal information directly from children under 13 through this website.

Travel information concerning minors may be provided by a parent, guardian or other authorized adult when reasonably necessary to plan or service a trip.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning personal information we maintain, which may include the ability to request access, correction or deletion of certain personal information, or to object to or limit certain processing.

We may need to verify your identity before processing certain privacy requests. Some information may be retained where necessary for legal, security, transactional or recordkeeping purposes.

Communications choices

• Email marketing may be unsubscribed from using the unsubscribe mechanism in the applicable email.
• Text messaging may be stopped by replying STOP.
• You may request assistance with SMS messaging by replying HELP.
• Telephone communication preferences may be communicated directly to our team or through the contact information below.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal obligations or privacy requirements.

When we update the policy, we will revise the effective date displayed at the top of this page. Material changes may be communicated through additional methods when appropriate or required by law.

Contact Ever After Escapes

Questions about this Privacy Policy, privacy requests or communications preferences may be directed to: